We recently moved into our new home after being shown the flat by Neel from Changingproperty.com. I cannot say enough good things about the service we received from him right from the word go. We found a different flat online and after being shown around by Neel we discussed why it wasn’t suitable for our needs. He took on board all of our comments and specific requests (yes, he listened to us) then straight away took us to view a flat that had just come on to the market. It was exactly what we were looking for and better than anything else we had seen both in person or online – we cancelled the rest of our viewings scheduled for that day there and then.
Neel negotiated with the landlord to get us all mutually agreeable terms and was always available both via phone and email to ensure everything ran smoothly.
Having had a traumatic and expensive experience with our previous estate agent, we were in disbelief as to how Neel made the process so easy and transparent. Everything was just perfect and I wish all estate agents could act with such respect, responsiveness, kindness and professionalism! The only negative comment is that he won’t be managing our flat going forward, but Neel assures us that our Landlord is great and I believe him 100%.
RR, tenant SE10